Privacy Policy

Last updated: September 15, 2025

This Privacy Policy describes how Arab & Ajam (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from arabandajam.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect—and have collected over the past 12 months—personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information you submit to us through the Services may include:

• Contact details (name, address, phone number, email).
• Order information (name, billing/shipping address, payment confirmation, email, phone number).
• Account information (username, password, security questions and similar).
• Customer support information (details you include when you contact us).

Some features may require you to provide certain information. You may elect not to provide it, but doing so may prevent you from using those features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include device and browser information, network information, IP address, and details about how you interact with the Site and your account.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Platform & hosting providers (e.g., Shopify) that support our Site and Services.
• Payment processors that collect payment details (e.g., card information, billing address) to process your payments and fulfill orders.
• Analytics, advertising, and measurement partners that help us understand and improve performance.
• When you visit our Site, open/click our emails, or interact with our ads, we or our partners may automatically collect information via pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. (Also see Third-Party Websites and Links below.)

How We Use Your Personal Information

• Providing Products and Services. To process payments, fulfill orders, send transactional notifications, manage your account, arrange shipping/returns, and operate related features. We may enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use (processed by Shopify under its own privacy notices).
• Marketing and Advertising. To send marketing/promotional communications (email, SMS, postal mail) and to show ads for products/services, including tailoring content and ads on our Site and elsewhere. If you are an EEA resident, our legal basis is our legitimate interest in marketing our products (Art. 6(1)(f) GDPR).
• Security and Fraud Prevention. To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity and to keep the Services secure. For EEA residents, our legal basis is our legitimate interest in security (Art. 6(1)(f) GDPR).
• Communicating with You & Service Improvement. To provide customer support and improve the Services. For EEA residents, our legal basis is our legitimate interest in operating and improving our Services (Art. 6(1)(f) GDPR).

Cookies

We use Cookies to power and improve our Site and Services (e.g., remember preferences), run analytics, and better understand user interactions. For cookies used in connection with Shopify, see: https://www.shopify.com/legal/cookies.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Blocking Cookies may negatively impact your experience and certain features may not work. Blocking Cookies may not fully prevent information sharing with third parties such as advertising partners.

Our website recognizes the Global Privacy Control (GPC) signal. If you send a GPC signal, we will treat it as a valid request to opt out of sharing/targeted advertising for that browser or device and, where we can associate the device to a Shopify account, we will apply it to the account as well. Learn more at https://globalprivacycontrol.org/. Other than GPC, we do not recognize other “Do Not Track” signals.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• Service providers/vendors (IT, payment processing, analytics, support, cloud storage, fulfillment, shipping).
• Business and marketing partners (who will use information under their own privacy notices).
• With your direction or consent, including social media widgets or login integrations.
• Affiliates/within our corporate group for legitimate business purposes.
• Business transfers (e.g., merger, acquisition), legal compliance (e.g., subpoenas), enforcement of terms, and protection of rights.

Categories disclosed in the past 12 months may include:

• Identifiers (basic contact details, certain order/account info)
• Customer records information (contact/order/account info)
• Commercial information (orders, shopping history, support interactions)
• Internet/network activity (Usage Data)
• Geolocation data (e.g., derived from IP)

Categories of recipients: service providers, business/marketing partners, and affiliates.

We do not use or disclose sensitive personal information without your consent or to infer characteristics.

With your consent, we may share personal information for advertising and marketing. In the preceding 12 months, we may have “sold” or “shared” (as defined by applicable law) the following for advertising/marketing:

• Identifiers (name, email, phone) → business/marketing partners
• Commercial information (purchase records) → business/marketing partners
• Usage Data → business/marketing partners

Third-Party Websites and Links

Our Site may link to third-party websites/platforms. If you follow those links, review their privacy/security policies. We are not responsible for such sites. Information you post on public or third-party platforms may be viewable by others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent/guardian and believe a child provided us information, please contact us to request deletion. As of the effective date, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect, and information may not be secure in transit. Please do not use insecure channels for sensitive data.
We retain personal information as needed to operate the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have some or all of the following rights (subject to limits and exceptions under applicable law):

• Access / Know what personal information we hold about you.
• Delete personal information.
• Correct inaccurate personal information.
• Portability of certain personal information.
• Opt-out of Sale/Sharing/Targeted Advertising. If you visit with GPC enabled (where applicable), we will treat it as an opt-out for that browser/device and, where possible, your account.
• Restrict Processing (where applicable).
• Withdraw Consent where processing is based on consent.
• Appeal a decision if we deny your request.
• Manage Communications (unsubscribe links in our promotional emails). Non-promotional/transactional emails may still be sent.

You can exercise these rights via tools on our Site or by contacting us (see Contact below). We may need to verify your identity (e.g., via email/account details). Where permitted, you may designate an authorized agent to submit requests on your behalf with proof of authorization.

We will not discriminate against you for exercising these rights and will respond within timelines required by law.

Complaints

If you have concerns about how we process your personal information, please contact us (see Contact). Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority (EEA list available from the European Data Protection Board).

International Users

We may transfer, store, and process your personal information outside your country. Your data may be processed by staff and third-party providers in those countries.

If we transfer personal information out of Europe, we will rely on recognized transfer mechanisms (e.g., EU Standard Contractual Clauses) or other lawful bases, unless the destination country has been deemed to offer adequate protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Arab & Ajam
Email: helloarabandajam@gmail.com